Shipping
- We ship within the United States only.
- Orders are processed within 1–2 business days.
- Flat rate shipping: $5.95.
- Free shipping on orders over $40 (the Leather Care Kit always ships free).
- You’ll receive a tracking number by email once your order ships.
30-day satisfaction guarantee
If you’re not satisfied with your purchase, contact us within 30 days of delivery. We’ll help you use the product correctly or issue a refund.
Damaged or incorrect items
If your order arrives damaged or incorrect, email us within 7 days of delivery with your order number and a photo, and we’ll send a replacement.
How to reach us
Email support@balsamio.com with your order number. We reply within one business day.